The Park Avenue House, operated by Park Avenue House Hospitality LLC, respects the privacy of our guests and website visitors.

This Privacy Policy describes the information we may collect through parkavenuehouse.com, our reservation systems, communications with guests, and related hospitality services.

Information We Collect

Depending on how you interact with us, we may collect:

Contact information
Such as your name, email address, telephone number, mailing address, company name, and job title.

Reservation information
Such as arrival and departure dates, number of guests, gathering type, accommodation preferences, special requests, and other information associated with a reservation or inquiry.

Payment information
Payments may be processed by third-party payment processors. We generally receive transaction information but do not directly receive or store your complete payment-card number.

Communications
We may retain emails, inquiry forms, booking messages, customer-service communications, and other correspondence.

Technical information
Our website and service providers may automatically collect information such as browser type, device information, IP address, pages visited, referral source, approximate location, and interactions with the website.

How We Use Information

We may use personal information to:

• respond to inquiries;

• process and administer reservations;

• collect payments;

• provide hospitality services;

• communicate before, during, and after a reservation;

• prepare proposals for meetings, retreats, or private gatherings;

• maintain guest and business records;

• prevent fraud and misuse;

• maintain and improve our website and services;

• understand how visitors use the website;

• comply with legal, tax, accounting, insurance, and regulatory obligations; and

• communicate about future Park Avenue House offerings where permitted by law.

Reservation and Payment Providers

We may use third-party providers to operate portions of our booking and payment systems.

These may include OwnerRez for reservation management and Stripe for payment processing.

Those providers process information under their own privacy and security practices.

Website Providers and Analytics

Our website may use hosting, analytics, form-processing, security, advertising, or other technology providers.

These services may place cookies or use similar technologies to understand website activity and maintain website functionality.

Cookies

Cookies are small files or technologies used by websites and service providers to recognize browsers, remember preferences, measure website usage, maintain security, and support website functions.

You can generally control cookies through your browser settings. Disabling certain cookies may affect website functionality.

Sharing of Information

We do not sell guest information in the ordinary meaning of that term.

We may disclose information to:

• payment processors;

• reservation-management providers;

• website and technology providers;

• caterers, planners, transportation providers, or other vendors when needed to fulfill a guest's requested services;

• professional advisers such as attorneys, accountants, and insurers;

• government authorities when legally required; or

• a successor business in connection with a merger, sale, restructuring, or transfer of substantially all relevant business assets.

We limit disclosures to information reasonably necessary for the applicable purpose.

Data Retention

We retain information for as long as reasonably necessary to manage reservations, maintain business and accounting records, resolve disputes, enforce agreements, and satisfy legal requirements.

Retention periods may vary depending on the type of information.

Security

We use reasonable administrative and technical measures intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

Your Choices

You may request that we update or correct information you previously provided.

Where required by applicable law, you may also have rights concerning access, deletion, or other treatment of your personal information.

Requests may be submitted using the contact information provided on our website.

Marketing Communications

If we send optional promotional email communications, recipients may unsubscribe using the instructions included in those communications.

Transactional communications concerning an inquiry or reservation may still be sent when necessary.

Children's Privacy

Our website is intended for adults arranging accommodations, meetings, or hospitality services. We do not knowingly solicit personal information directly from children.

External Links

Our website may link to third-party websites or services.

We are not responsible for the privacy practices of those third parties.

Changes to This Policy

We may update this Privacy Policy periodically. The current version will be posted on this page with its most recent revision date.

Contact

Questions or privacy requests may be submitted through the contact information provided at parkavenuehouse.com.